Policy: services requested by the tenant
You need a certain document and/or service, what is the policy in this?
Do I need liability insurance?
You have rented one of our properties and are now being asked to provide proof of liability insurance.
What is a valid proof of deregistration, and why do I need it?
I am checking out soon and need to show valid proof of deregistration. What does this mean?
How to check and read meters for gas, water, and electricity?
Learn how to read your gas, water, and electricity meters in the Netherlands by identifying each meter, reading the displays correctly, and submitting your readings to your utility provider. This helps you monitor usage and avoid surprises on your bills.
How can I dispose of my household waste?
I have been living here for a few days, and my trash bin is almost full, but I do not know where I can dispose of my household waste.
Is a pre-check-out mandatory?
I am checking out anytime soon. Do I need to do a pre-check-out?
What is a proxy & power of attorney?
You have a scheduled check-out coming up but cannot attend in person. You’re considering if someone else can represent you.
We are a group renting an apartment. Can we each pay our share of rent?
We are renting an apartment and would prefer to pay our share instead of having one person pay the total sum. Is this possible?
At what date and time is the pre-check-out scheduled?
I am going to check out in 2 months. What is a pre-check-out, and when is it scheduled?