Policy: services requested by the tenant
Service Request Policy: Initially, all tenants receive essential documents at the start of their tenancy or as they become available. However, we understand that there may be situations where you need an additional copy.
If you receive a housing-related invoice not meant for you, you can object to it. Should you need assistance with this process, we are here to help.
Please be aware that any such requests initiated by tenants are beyond the standard provision of services agreed upon with landlords. Therefore, the associated fees will be the responsibility of the requesting tenant and are not covered by the landlord due to the operational costs involved.
Fees For Requests: • The fee per requested service is a one-time-handling-fee of €50, excluding VAT.
Services Available For Request:
- Rental agreement
- General terms and conditions
- House rules
- Deposit invoice
- Rent invoice
- Guarantor agreement
- Single users statement
- Check-in documents and photos
- Pre-check-out documents and photos
- Check-out documents and photos
- Utilities contract
- End calculations
- Landlord statements
- Assistance with registering insurances, such as health or liability insurance, read more about it here: Do I need liability insurance?
- Objecting to taxes such as water board tax/RBG
Example Calculation: If you request a rental agreement (€50) and a utilities contract (€50), your total would be a one-time-handling-fee of €100, excluding VAT.
Including 21% VAT would be €100 * 1,21 = a one-time-handling-fee of €121.
Additional Requests: Any other document or request not mentioned here may incur additional costs. If you need an item or service not listed, please contact us directly.
Payment Information: You can make the payment on this page: https://buy.stripe.com/7sI5mUg5m7IZ33WfYY
After making the payment, kindly inform us via email [email protected] about the documents you need along with confirmation of your payment.
This procedure ensures that we continue to provide you with transparent and efficient services. Should you have any questions or require further assistance, please feel free to reach out.