When will the deposit be refunded?

The reimbursement of the deposit will be processed within two weeks after the end of the contract, provided that the following conditions have been met:

• All necessary documents and keys were returned on or before the contract's end date.
• You have confirmed your bank account number. If you haven't responded to the email requesting your confirmation of the IBAN bank account for the transfer of funds, please do so promptly by replying to the e-mail. Include the bank name, account holder, IBAN bank account number, and the BIC/SWIFT code of your bank.
• We have received proof of your de-registration or registration elsewhere (not applicable for short stays).
• There are no outstanding invoices.
• There are no pending legal issues.

If any of the above conditions are not met, your deposit will be refunded within 4 weeks. Any outstanding credits or debits will be adjusted against your deposit, and you will receive a credit invoice regarding the deposit reimbursement.

You will receive a document once the landlord has confirmed your end calculation. In this document, you can approve your IBAN for the deposit refund.

Note: The landlord has received the final calculation of your stay, which they must approve or provide feedback on before we can proceed with refunding your deposit. The timing and details of the refund are determined by the landlord, not us. We act as intermediaries and do not make the final decisions.